Terms of Service

01Our services

We offer web design and development, custom websites, e-commerce, web and mobile apps, maintenance, migration, UI/UX design, product photography, digital marketing, advertising, SEO and branding. The exact scope, deliverables, timeline and price for each project are set out in the proposal, quote or invoice we share with you (the "Proposal").

Work that is not listed in the Proposal is out of scope and may be quoted separately.

02Quotes, invoices and payments

• Quotes are valid for 30 days unless stated otherwise.
• Unless the Proposal says otherwise, projects start after an advance payment of 50% of the project fee, with the balance due before final delivery, launch or handover.
• Retainers and recurring services (such as maintenance, hosting management, SEO or ad management) are billed in advance for each period.
• Prices are in Indian Rupees (INR) and exclusive of applicable taxes such as GST unless stated otherwise.
• Third-party costs — domains, hosting, paid themes, plugins, stock assets, app store fees and ad spend — are paid by you, either directly to the provider or reimbursed to us.
• Payments can be made by bank transfer, UPI or online at payments.onemario.com, which is processed by Razorpay.
• Invoices are due within 7 days. We may pause work, or withhold delivery or launch, while payments are overdue.

03Your responsibilities

• Provide content, feedback, approvals and access (logins, brand assets, product details) on time. Delays on your side may move the project timeline.
• Make sure you own or have permission to use everything you give us — text, images, logos, product photos and data — and that it does not infringe anyone's rights or break any law.
• Review deliverables before approving them. Once you approve a design or launch, later changes may be charged as new work.
• Keep your own accounts, passwords and backups secure once we hand them over.

04Revisions and timelines

Each Proposal includes a set number of revision rounds. Further revisions or changes to the agreed scope are charged separately or quoted as a change request. Timelines are estimates that depend on prompt feedback, content and payments; we will keep you informed if anything changes.

If a project is put on hold by the client for more than 30 days, we may treat it as complete for billing, or charge a fee to restart it.

05Ownership and intellectual property

• Once you have paid in full, you own the final deliverables created specifically for you — such as your website design, custom code, copy and photographs — as described in the Proposal.
• Until full payment is received, all work remains our property and may not be used, published or launched.
• Open-source software, frameworks, licensed fonts, themes, plugins and stock assets remain subject to their own licences. We retain ownership of our pre-existing tools, code libraries and know-how, and grant you a perpetual licence to use them as part of your project.
• Unused concepts, drafts and source design files are not included unless the Proposal says so.
• Unless you ask us in writing not to, we may show the finished work, your name and logo in our portfolio, case studies and social media. We will never publish confidential information.

06Third-party services

Projects often depend on third-party platforms such as hosting providers, domain registrars, payment gateways, app stores, Google, Meta and other APIs. Their availability, pricing, policies and approvals are outside our control, and we are not responsible for their outages, changes, suspensions or rejections. We are also not responsible for ad account decisions made by advertising platforms.

07Marketing and SEO results

Search rankings, traffic, leads, sales and advertising performance depend on many factors outside our control, including search engine algorithms, competition and your budget. We do our best work, but we do not guarantee specific rankings or results.

08Warranty and support

For website and app projects, we fix bugs in the work we delivered free of charge for 30 days after launch, unless the Proposal says otherwise. This does not cover new features, content updates, changes made by you or others, third-party updates, or hosting issues. Ongoing support and maintenance are available as a separate plan.

09Cancellation and refunds

• You can cancel a project by writing to us. You will be billed for work completed up to the cancellation date, and any payment already made for that work is not refundable.
• The advance payment covers planning, scheduling and initial work, and is non-refundable once work has started.
• If we cancel a project for reasons on our side, we will refund payments for work not yet delivered.
• Recurring services can be cancelled with 30 days' written notice; fees already paid for the current period are not refunded.
• Third-party costs paid on your behalf are not refundable by us.
• Approved refunds are processed within 7–10 working days to the original payment method.

10Confidentiality

We keep your business information, logins and unpublished work confidential and use them only to deliver your project. We ask you to do the same with our proposals, pricing and processes. Personal information is handled as described in our Privacy Policy.

11Using this website

The content of this website — text, design, graphics, photographs and code — belongs to One Mario or our clients and may not be copied or reused without permission. Project work shown in our portfolio belongs to the respective clients. You agree not to misuse the website, including by sending spam through the contact form, attempting to break its security, or using automated tools to overload it.

Information on this website is for general purposes and may change without notice. Prices and service details are confirmed only in a Proposal.

12Limitation of liability

Our services and this website are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, One Mario is not liable for any indirect, incidental or consequential loss, including loss of profits, revenue, data or business opportunities. Our total liability for any claim relating to a project is limited to the fees you paid us for that project in the three months before the claim.

13Indemnity

You agree to indemnify One Mario against claims, losses and costs arising from content or materials you provided, your use of the deliverables, or your breach of these Terms or of any law.

14Termination

Either party may end a project if the other materially breaches these Terms and does not fix the breach within 14 days of written notice. We may also stop working with a client who is abusive or asks us to do anything unlawful. Payment for work completed remains due on termination.

15Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If it cannot be resolved within 30 days, the courts in Hyderabad, Telangana will have exclusive jurisdiction.

16Changes to these terms

We may update these Terms from time to time. The latest version will always be on this page with the "Last updated" date at the top. Changes do not affect projects already agreed under a signed Proposal.

17Contact us

Questions about these Terms? Get in touch:

• One Mario (One Mario Dev Studio), Hyderabad, Telangana, India
• Email: onemario.co@gmail.com
• Phone / WhatsApp: +91 80193 93337